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| What is FreightmovingAustralia.coms liability being not a common carrier? |
| THE CARRIER IS NOT A COMMON CARRIER and will accept no liability as such. The Carrier reserves the right to refuse the carriage or transportation of goods from any person, corporation or company or the carriage or transportation of any class at its sole discretion. The carriage or transportation of all goods and the storage and other services performed by the Carrier and done so only subject to these terms and conditions of contract |
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| How do I pay for my shipment?
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| Payment is accepted by using all major credit cards eg: master card , visa , bankcard , Amex Diner club JCB. When purchasing pre-paid products you may also use payment by Direct Deposit. |
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| How do I get the item picked up? |
| Through the information supplied through the booking process a pick-up is automatically booked with the carrier. FreightmovingAustralia.com will transfer all information to the carrier. If booking process is completed prior to 6:00am then pick-up will occur that day if after 6:00am then pick-up will occur next business day. With any pre-paid product you will need to ring the carrier directly to book your pick-up. |
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| Where does the item picked up from? |
| All pick-ups are done during working hours Monday to Friday the pick-up will be done from the premises you will be at during working hours. i.e. if you work from 9am to 5pm then the pick-up should occur from your place of employment. |
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| Where should I get the item delivered to? |
| All deliveries are done during working hours Monday to Friday the pick-up will be done from the premises you will be at during working hours. i.e. if you work from 9am to 5pm then the delivery should occur at their place of employment.FreightmovingAustralia.com can not deliver to P.O. Boxes, Locked Bags, etc. |
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| How do I get a proof of delivery? |
| By clicking on the link fromFreightmovingAustralia.coms tracking page and entering the Con-note number. This will provide you all the tracking details and proof of delivery. To obtain a record of this you will need to print a copy of this page. |
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| How do I track the shipment? |
| By clicking on the link from FreightmovingAustralia.coms tracking page and entering the Con-note number. This will provide you all the tracking details. |
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| What is a Con-note number? |
| A Con-note number is a unique serial number printed at the top of your Con-note. This will provide you with the option of obtaining tracking information about the details of the shipment process. |
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| What do I do if I have a problem with my shipment? |
| By clicking on the link from FreightmovingAustralia.coms tracking page and entering the Con-note number. This will provide you all the tracking details. If this does not satisfy your inquiry then call the carriers information phone number listed on the Site. |
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| How do I purchase pre-paid products? |
| By clicking on the link from FreightmovingAustralia.coms website. |
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| How do I get a price for my shipment? |
| By clicking on the link from FreightmovingAustralia.coms website. You must be a registered user of FreightmovingAustralia.coms website to obtain a quote. Once you have logged on you will need to complete the booking form to obtain a price for your shipment. |
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| How do I book my shipment? |
| Once you have obtained the quote if you want to proceed you with click on the icon at the bottom of the quote screen (Accept) and then complete all the payment details. Once payment has been processed a pick-up will automatically be arranged. |
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| As the receiver can I book and pay for a shipment? |
| Yes, when completing the booking process you will need to put your details in as the receiver and the details of the sender as the sender. If you put your details in as the sender then the carrier will attempt pick-up from you. If this occurs you will be charged for a futile pick-up. |
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| What forms of payment do you accept? |
| Payment is accepted by using all major credit cards eg: master card , visa , bankcard , Amex Diner club JCB. When purchasing pre-paid products you may also use payment by Direct Deposit. |
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| What happens if I understate the weight or dimensions of the parcel? |
| If you understate the weight or dimensions of your package you will be charged the difference between what you have all ready paid and what the actual cost should have been. FreightmovingAustralia.com reserves the right to charge a further fee of $25 for processing the back charge. |
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| Is it safe to use my credit card? |
| The payment gate way is 128 bit encrypted all information of credit details are not kept on our site or on our server. |
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| When do you charge my credit card? |
| As soon as you have completed the transaction the payment gate way will send you a confirmation of the transaction and the amount charged to your credit card. |
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| How long does a delivery take? |
| Estimated time of delivery varies depending on the location of the pick-up, location of the delivery and the service chosen. By clicking on the link estimated transit times on the FreightmovingAustralia.com website or clicking on the following link you will be able to get an estimated transit time. |
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| Do you deliver to P.O. Boxes? |
| No, the carrier can not deliver to P.O. Boxes, Locked Bags or any other destination like these. You need to supply a valid physical address for your delivery. |
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| What happens if I am not home to receive my delivery? |
| The carrier will leave a card stating the day and time of delivery. You will then need to call them on the number provided on the card to arrange a new delivery time. After three unsuccessful delivery attempts you will be required to pick-up the item from your carriers nearest depot. |
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| How do I update my default pick-up address? |
| Login using your email address and password then use the change details section to update your pick-up address. |
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| What is your policy for incorrectly addressed shipments? |
| There will be a further charge levied for re-direction or re-delivery attempts. You will be contact and asked to supply the correct address. If we are then still unable to deliver your package due to incorrect or non-existing address the shipment will be returned to you at your cost. |
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| What happens if my shipment is subject to customs clearance, duties or any other tax, levy or charge apart from GST? |
| FreightmovingAustralia.com is not legally licensed to preform customs entries or clearance these will be arranged by the carrier with the receiver paying on a COD basis, with all duties being paid to the appropriate government agency. Items will be held by carrier until payment for all duties and taxes have been arranged. |
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| Who gets billed for customs clearance, duties or any other tax, levy or charge apart from GST? |
| FreightmovingAustralia.com is not legally licensed to preform customs entries or clearance these will be arranged by the carrier with the receiver paying on a COD basis, with all duties being paid to the appropriate government agency. Items will be held by carrier until payment for all duties and taxes have been arranged. |
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| When shipping to an International destination what documentation do I need to provide? |
| You will need to provide a commercial invoice stating the description of the goods, the declared value and quantity. Different countries have different regulations regarding the value of the items that require formal customs clearance. |
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| Tips and tools for measuring your parcel? |
| Use a new or recently purchased tape measure. Lay package on table and measure width from outside extremity to outside extremity then repeat the process for the height and depth. If you package is not square you will need measure from the two heights, widest or deepest points. If you package is round once again you need to measure from the widest points and it is calculated as if it is a square package. |
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| What is a volumetric weight? |
| Volumetric weight is the calculation of area in m3 based on 333 Kg per cubic metre of space taken.FreightmovingAustralia.com charge whichever is the greater. i.e. 1 Kilogram of feathers takes up a lot more room than a kilogram of lead therefore you will be charge volumetric weight for the feathers and dead weight for the lead. |
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| Can I send an item classified as a dangerous good? |
| No, FreightmovingAustralia.com will not transport any items classified as a dangerous good or any illegal items such as Illicit drugs, guns etc. Any items transported which are categorised as a dangerous good or illegal items without proper paperwork will be subject to prosecution under the appropriate laws |
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| Unacceptable shipments? |
| FreightmovingAustralia.com will not transport any items classified as a dangerous good or any illegal items such as Illicit drugs, guns etc. Any items transported which are categorised as a dangerous good or illegal items without proper paperwork will be subject to prosecution under the appropriate laws. |
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| Delayed shipments? |
| FreightmovingAustralia.com will make every reasonable effort to deliver the shipment according to regular delivery schedules, but these are not guaranteed and do not form part of the contract. FreightmovingAustralia.com is not liable for any damages or loss caused by delays. |
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| Inspection of items? |
| The carrier has right to open and inspect a shipment without prior notice to Shipper. Furthermore, any applicable government agency also has the right to open, inspect and quarantine any item it deems necessary. |
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| Attempted delivery? |
| The carrier will leave a card stating the day and time of delivery. You will then need to call them on the number provided on the card to arrange a new delivery time. After three unsuccessful delivery attempts you will be required to pick-up the item from your carriers nearest depot. |
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